It's simple - we pay for X services. This year those services have not been provided as promised. My example has been the 5-star report. It was advertised to be published on Thursdays but that hasn't been happening on a regular basis this season.
I feel like I'm in Mallrats where Brodie keeps complaining about the kid on the escalator and his friend tells him to leave it alone. I'm not sure how many time I need to say this, and this will in fact, be the last time. Up until the Thursday games, the 5-Star Report was published on Friday's so that the information and analysis reported was as accurate as possible (it even stated as such in the Table of Contents). But now, it's a moot point with the Thursday games and now we roll the report out on Wednesdays with it being complete on Thursday, so really, your there's no merit to your argument right now. I have already admitted that we had one report out on Saturday, which was our fault. Do you have a league rule where you need to submit your lineup by Friday? Probably not, so it should leave you plenty of time to analyze and submit a final lineup. Bottom line, Craig and I have never missed a week of our 5-Star Report or any of the content that we provide...
Oh, and great customer service. I've emailed you guys directly and no response. Might want to consider that as to why I need to post to these forums just to get a response.
I have not seen one email nor PM come my way from you ever, so I'm not sure what you are talking about. I'm on the boards all the time, so you could've also hit me with a PM.
Whatever - you'll continue to get people to pay while you don't deliver so me not coming back next year is no big deal to you. I'm just disappointed as I had been using this site pretty loyally for over 5 years. I'm oh so glad I was able to pay into enabling 2 guys to not need to have real jobs.
Honestly, this was the comment that did it for me and really don't want you as a customer anymore. A real job? I'm lucky enough to be employed by this site (at least a few months more anyway) and I happily do the research, write up the articles and conduct the Live Advice sessions. More times than not, it's a thankless job (just ask Matthew Berry) but that's the industry and I'm glad to be a part of it. I enjoy this work and, sorry if you may not think so, it's a real job.
So with all of this being said, we are issuing you a partial refund for the rest of the season, and to be honest, I really don't want your business anymore. Please, I emplore you, go visit another site so that you can continue to get the same information/projections regurgitated to you on a weekly basis, where the writers would rather be witty, than provide any real information.
Your business is no longer welcome or appreciated here...
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